Last Updated: June 15, 2026
Shipping & Delivery
When can I expect my order?
Most customers receive their packages within 6–15 business days. We take 1–3 business days to carefully process, verify, and prepare your order before it ships.
How do I track my package?
Once your order ships, we’ll send you a tracking number via email. Please allow 24–72 hours for the carrier to update tracking information.
Do you ship outside the USA?
Currently, we only ship within the United States. International shipping is not available at this time.
Payments & Billing
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover), as well as Apple Pay, Google Pay, and PayPal when available at checkout.
What currency will I be charged in?
All orders are processed in U.S. Dollars (USD).
My payment didn’t go through—what should I do?
Please verify that your billing information matches your bank records and ensure sufficient funds are available. If the issue continues, try another payment method or contact your bank, as the transaction may be blocked for security reasons.
Returns & Exchanges
What is your return policy?
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order. Returned items must be unused and in their original packaging with all included materials.
How do I start a return or exchange?
Email us at support@ceuza.com with your order number and reason for the return or exchange. Our team will guide you through the process.
Are there any return fees?
There are no restocking fees. Customers are responsible for return shipping costs only when the return is due to a change of mind. If an item arrives damaged, defective, or incorrect, we will cover the return shipping costs.
Troubleshooting Issues
My tracking says "Delivered" but I didn’t receive it.
Please allow 24–48 hours, as carriers occasionally mark packages as delivered before they arrive. Check with neighbors, household members, or your building management. If the package still cannot be located, contact the carrier and then reach out to our support team for assistance.
I received the wrong item—what now?
We apologize for the inconvenience. Please email us a photo of the item along with your order number, and we will resolve the issue as quickly as possible at no additional cost to you.
Get In Touch
Store Name:
Ceuza
Email:
support@ceuza.com
Phone:
+1 (813) 641-4391
Address:
3908 Saddle Ridge St, Valrico, FL 33596, United States
Support Hours:
Monday – Sunday | 8:00 AM – 6:00 PM EST
We aim to respond to all inquiries within 12 hours during business days.