Refund policy

Last Updated: June 15, 2026

At Ceuza, we aim for your total satisfaction with every purchase. If for any reason you are not happy with your order, we offer an easy and clear return procedure.

Summary of Return Policy

Return Window: Returns must be requested within 30 days of receiving your order.
Condition: Items must be unused, in their original condition, and returned in the original packaging with all accessories, tags, and included materials.
Geographic Coverage: This return and refund policy applies to purchases made within the United States.

Return Costs

Damaged or Wrong Items: There is no cost to the customer if the item is defective, damaged in transit, or incorrect. Ceuza will pay for the return shipping fees in these cases.

Customer Remorse (Change of Mind): If you ordered the wrong item, the size does not fit, or you no longer want the product, you are responsible for the return shipping cost. Shipping charges are non-refundable.

Restocking Fee: Ceuza does not charge any restocking fees.

Return Label: Customers are responsible for obtaining a return shipping label unless the item is defective or incorrect.

How to Return an Item

Contact Us: Email our support team at support@ceuza.com with your order number and the reason for the return.
Package Your Product: Securely package the item in its original packaging, including all accessories, tags, and included materials.
Send It Back: Follow the instructions provided in the return authorization email and ship the package to the address we provide.

Refund Process

Inspection: Once we receive your return, it will be inspected to ensure it meets our return requirements.

Refund Timing: If approved, your refund will be processed within 7 business days. It may take an additional 7 business days for the funds to appear on your original payment method, depending on your bank.

Exchanges

If you would like to exchange your item for a different size, color, or product, please contact us at support@ceuza.com and our team will assist you.

Non-Returnable Items

Some items may not be eligible for return due to hygiene, safety, or product type. These items will be clearly marked as non-returnable on the product page.